Refund and Cancellation Policy

1. Free trial

Every Stok Terminal subscription starts with a 14-day free trial. A payment method is required to activate it, but nothing is charged while the trial runs. We email you before the first payment is taken.

If you cancel at any point during the trial, you are never charged and the account simply closes at the end of the trial period.

2. How the subscription renews

If you do not cancel during the trial, the subscription continues on the same plan, billing cadence and price until you cancel it. Monthly subscriptions renew every month. Annual subscriptions are charged for the full year when the trial ends and renew every year. The price shown at checkout is the amount charged on each renewal, plus the tax applicable in your billing country.

3. Cancellation

You can cancel at any time, without giving a reason and without any cancellation fee. Cancelling stops future payments and takes effect at the end of the billing period you have already paid for.

• You keep full access until that period ends.
• We do not pro-rate or refund the unused part of a period already paid for.
• On an annual subscription this means the paid year runs to its end: cancelling part-way through keeps your access until that date, and the remaining months are not refunded or pro-rated.
• You can resubscribe later under the terms in force at that time.

4. Refunds

Completed payments are non-refundable, in whole or in part, except where this policy or the law says otherwise. Because the 14-day trial lets you evaluate the full product before any money changes hands, we do not offer a separate money-back period on top of it.

We do refund, on request, in these cases:

• Duplicate charges for the same billing period.
• Charges taken after a cancellation was correctly requested.
• An amount charged that does not match the price shown at checkout.
• A service failure that leaves the product unusable and that we cannot fix in a reasonable time.

5. Your statutory rights

Nothing in this policy limits rights you have by law. Consumers in the EU, the EEA and the UK normally have a 14-day right of withdrawal from the day the contract is concluded — that is, the day you activate your subscription and the trial begins.

When you activate access you are asked to expressly request that the service starts immediately and to acknowledge that, once it has started, you lose that right of withdrawal for the part of the service already provided. That request is what lets us give you the product straight away instead of making you wait out the withdrawal period.

Automatic renewals, monthly or annual, do not open a new withdrawal period. Where mandatory local law grants you a stronger right than this policy, that law applies.

6. Payments and refunds

Before you confirm a subscription purchase, checkout shows the amount to be charged, any applicable tax and the terms that apply to that purchase. To manage a subscription or request a refund, contact us using the details below.

7. How to ask for a refund or complain

Write to hello@stokterminal.com with the email address on the account and the date of the charge. We answer billing and refund enquiries within 5 business days and tell you the outcome and the reason for it.

If you are not satisfied with our answer, you can consult the European Commission's list of alternative dispute-resolution bodies at consumer-redress.ec.europa.eu.

8. Who we are

Stok Terminal is operated by Hesvel Global, S.L.U.. Contact: hello@stokterminal.com. Its legal details are in the legal notice.