Frequently asked questions

Look for an email from Stok Terminal in spam or promotions, and check that you entered the right address. If the signup confirmation screen is still open, use “Resend the email”. If it has closed, submit the signup form again with the same address. If the email still does not arrive, contact support. Open the signup form Email support

Submit the signup form again with the same email address and use the new confirmation link we send. Open the newest email; an earlier link may no longer work. If you still cannot confirm, contact support. Open the signup form Email support

Check that you are using the email address associated with your account. If the problem continues, contact support and describe what happens when you try to sign in. If you are waiting for a launch invitation, confirming your email does not itself activate access. Email support

Reload the page and check your internet connection. If the problem continues, note the page, steps, browser and approximate time, and send us the error message if one appears. A screenshot is optional; hide personal information before sharing it. Email technical support

Check the selected period and the history available on your plan. Coverage varies by company and period. If you think something is missing, send the company or ticker, metric and period to support so we can review it. Email about financial data

Check that both figures refer to the same company, metric, reporting period, currency and units. Note the source and its date, the figure shown in Stok Terminal and the figure you expected. Send us these details so we can review the discrepancy. Email about financial data

If you do not cancel during the 14-day trial, the subscription continues on the plan and billing cadence you chose, and the first payment is taken when the trial ends. A payment method is required to activate the trial. We email you before the first charge. Cancelling during the trial avoids the charge. Read the refund and cancellation policy Email payments

You can write to our payments contact to request cancellation. Cancelling during the trial avoids the first charge, and access ends when the trial ends. If you have already paid for a period, cancellation stops future renewals and you keep access until that period ends. The unused part is not automatically refunded; the exceptions in the refund policy and your statutory rights still apply. Email payments Read the refund and cancellation policy

You can check the receipt, charge date, amount and whether it relates to a renewal. For a charge you would like us to review, or a possible duplicate, write to payments with the information you have. If you suspect an unauthorised payment, contact your bank as soon as possible without waiting for our response. Contacting us is voluntary and does not limit other complaint routes. Report an unexpected charge Report a duplicate charge

Write to payments with the charge date, amount, currency and account email if known; an invoice is optional. We review the cases covered by our policy: duplicate charges for the same billing period, charges after a cancellation was correctly requested, an amount different from the confirmed checkout price, and a service failure that leaves the product unusable and cannot be fixed in a reasonable time. We give a reasoned response within 5 business days. Review does not mean automatic approval, and this response time is not the time for a refund to reach your account. Your statutory rights still apply. Request a charge review or refund Read the refund and cancellation policy

For account queries, include the account email if known. For errors: page, steps, browser and approximate time. For financial data: company or ticker, metric, period, currency and expected figure. For charges: date, amount and currency; account email if known and invoice reference if available. You can write without an invoice or an identified account. Screenshots are optional and should hide personal information. Do not send passwords, access codes, card numbers, security codes, full bank statements or identity documents. Go to support Email payments