Account and access
If you joined the launch list, check your confirmation email and use the most recent link. If you cannot sign in, write to us with the account email and describe what happens.
Get help with accessCustomer support
Help with Stok Terminal
Find the right contact for account access, technical problems, financial data or a payment query.
What do you need help with?
Technical problems
Reload the page and check your connection. If the problem continues, tell us which page is affected, what you did, the browser you use and the approximate time of the error.
Report a technical problemFinancial data
For missing or unexpected figures, include the company or ticker, metric, period, currency, the figure you see and what you expected. If you used another source, identify the source and its date.
Ask about financial dataSubscriptions and billing
For a charge, cancellation or refund query, write to our payments contact. Include the account email, charge date, amount and currency where available. You can contact us without an invoice.
Contact paymentsA question about a charge?
You can check the receipt, date, amount and whether it relates to a renewal. Contact us if you would like us to review it.
Include the account email, charge date, amount and currency. An invoice reference is optional. If you do not have an invoice or cannot identify the account, describe the charge with the information you have.
If you suspect an unauthorised payment, contact your bank as soon as possible without waiting for our response.
Contacting us is voluntary and does not limit your other ways to make a complaint.
We review requests under our refund policy, including duplicate charges for the same billing period, charges after a cancellation was correctly requested, an amount different from the confirmed checkout price, or a service failure that leaves the product unusable and cannot be fixed in a reasonable time.
Refund and cancellation policyWhat to include
For account queries, include the account email if you know it. For technical problems: the page, steps, browser and approximate time. For data queries: company or ticker, metric, period, currency and the expected figure.
Screenshots are optional. Hide personal information before sharing one.
Do not send passwords, access codes, card numbers, security codes, full bank statements or identity documents.
Read the frequently asked questions
Answers about confirmation emails, access, data and subscriptions.